SPECIAL PROVISIONS FOR GIFT VOUCHERS
OVERVIEW
Hotel Nautica is the issuer of gift vouchers for predetermined amounts, which can be used when booking accommodation or wellness services at Hotel Nautica. Gift vouchers have their own unique identification code and are issued in predetermined amounts. The purchase of gift vouchers is made exclusively through the Hotel Nautica platform via card payment (via Stripe – woocommerce payments). An R1 invoice for VAT purposes cannot be issued for the purchase of vouchers. After payment is made, the voucher will be sent in PDF format to the customer via e-mail. The customer may personalise the appearance of the gift voucher using the tools available on the platform. The voucher can be passed on to a third party.
GIFT VOUCHER TERMS AND CONDITIONS
Gift vouchers may only be used to pay for accommodation or wellness services via the Hotel Nautica website or reservation centre. The value of the reservation must be equal to or exceed the value of the gift voucher. Only one voucher code can be used per reservation. The voucher is valid for one year from the date of issuance and must be used during that period (the reservation must be made within this time frame). Gift vouchers cannot be exchanged for money.
GIFT VOUCHER PURCHASE PROCEDURE
On the website shop.nauticahotels.com, users can purchase gift vouchers by selecting from predetermined amounts or entering a custom amount starting from €100. After choosing the desired amount, users have the option to personalize the voucher by selecting a template and adding a personalized message. Once the voucher is customized, clicking the ‘Add to Cart’ button will begin the purchase process. The shopping cart overview will display the voucher details and the total amount to be paid. By clicking the ‘Proceed to Checkout’ button, users are directed to a form where they must enter their personal information, including credit card details. To finalize the purchase, users must click the ‘Place Order’ button, which also signifies acceptance of the Hotel Nautica General Terms and Conditions. After the payment is successfully processed, users will be redirected to the purchase summary page, and a confirmation email will be automatically sent. The gift recipient will receive the voucher as scheduled during the purchase process. Please note that an R1 invoice for VAT purposes cannot be issued for gift voucher purchases.
RIGHT OF UNILATERAL TERMINATION
Customers have the right to unilaterally terminate the purchase of a gift voucher within 14 days of making the purchase on the platform. To do this, you may use the termination form provided on our website, or send an email to sold@hotelnautica.com. A confirmation of receipt will be sent by Hotel Nautica immediately. Alternatively, you can send the form by post to: Hotel Nautica, Sv. Antona 15, 52466 Novigrad. Please write ‘Hotel Nautica Gift Voucher – Unilateral Termination’ on the envelope.
You can also terminate the contract without using the form by providing a clear statement of your intention to cancel the contract, sent by email to sold@hotelnautica.com. The statement should include your full name, address, phone number or email address, and voucher code.
You cannot exercise the right to terminate the contract if the gift voucher has already been used. Upon receipt of your unilateral termination request, we will cancel the voucher and refund the purchase amount to the account from which the payment was made, unless you specify otherwise. The purchase of gift vouchers is also subject to the General Terms and Conditions of the Hotel Nautica website, to the extent not otherwise specified in these special terms and conditions.
SECURITY AND DATA PRIVACY
We prioritise your privacy and data security. Credit card numbers, names, addresses, and other personal data entered during the payment process are transmitted securely via SSL encryption to ensure the highest level of protection.